To become the leading regional water utility providing sustainable and competitive water & sanitation services for the region.



To supply and maintain reliable, affordable and good quality water and sanitation services for the region.



  • Teamwork - Prompting a culture of collaborative behavior whilst pursuing individual organisational responsibilities.
  • Respect - Serving with a positive attitude, courtesy, and mutual respect that engender a shared vision.
  • Sustainability - Promoting environmentally sustainable practices as a commitment to protecting the natural resources.
  • Accountability - Addressing challenges promptly, implement effective solutions by providing excellent service as a committed team.
  • Integrity - Upholding honesty and moral principles.


Strategic Objectives

  • customer and stakeholder engagements
  • financial resources
  • process
  • organisational effectiveness