|Vision||To be the leading water utility in the Western Cape, where industry and Water Service Authorities outside the metros can source bulk water services.|
|Mission||To provide high quality water services and make it universally accessible to all sectors of society and industry.|
|Values||• Promoting and maintaining high standards of professional ethics.
• Utilising resources efficiently and effectively.
• Provide service that is fair and equitable.
• Responding to customer needs through trust and respect.
|DWS Goal||OWB Goal||Objectives|
|1||1. Grow our market share within the region.||1.1 To ensure that Overberg Water's infrastructure meets current & future demand.||1.2 To promote growth through new areas of supply across the region.||1.3 Targeted & sustained engagement with WSA's through cooperation in support of the national water and sanitation agenda.|
|3||2. Source funding and grants for infrastructure & service delivery projects.||2.1 To promote prudent financial management to grow the entity's balance sheet.||2.2 A coordinated approach to water infrastructure planning, monitoring & evaluation.||2.3 To gain access to external funding sources (local & international) through engagement or procurement.|
|2||3. Equitable access to reliable, sustainable & acceptable water services.||3.1 Safe, reliable & sustainable water supply & water services infrastructure.||3.2 To ensure that tariff is determined accurately & that customers are billed within set timeframes.||3.3 To ensure that assets are fully utilised.|
|5||4. Sound corporate governance as well as improved||4.1 To ensure financial compliance & submissions are completed within the set timeframe.||4.2 To ensure operational compliance & submissions are completed within the set timeframe.||4.3 Develop sound policies, charters and structures for good governance.|
|4||5. Enhance operational efficiencies across the value chain.||5.1 To promote sustainable operational technologies to reduce inefficiencies.||5.2 To ensure financial reporting that improves confidence from suppliers & customers.||5.3 Providing customers' insights into new farming & industry techniques.|
|4||6. Develop & transform the workplace.||6.1 Redesign Human Resource Policies & Systems to improve workplace for employees.||6.2 Transform workplace through human capital training programmes.|
|2||7. Improve & enhance customer satisfaction.||7.1 To ensure all customer complaints are addressed through customer surveys.||7.2 To promote a customer/consumer charter that builds confidence & improves the Water Board's brand.|
Note: DWS - Department of Water and Sanitation